Privacy policy
Privacy Policy
Chefs' Toys ("we," "us" or "Chefs' Toys") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. We operate a website and other digital platforms with home page at: www.www.shopchefstoys.com. Our websites, together with our mobile site, mobile applications, email, text, or other electronic messages, constitute the "Website." This Privacy Policy applies to your access and use of the Website, and describes how we collect, use, share and protect the information you provide through the Website.
Your visitation, access, and use of our Website constitutes your agreement to follow and be bound by the terms of this Privacy Policy, including any changes to it. This Privacy Policy is subject to the Website Terms and Conditions, and all terms not defined in this Privacy Policy are defined in the Website Terms and Conditions.
Collection of Your Information
We collect several types of information from and about users of our Website. We collect personal information, which is information that identifies you and that may be used to contact you online or offline, such as your name, title, company name, email address, location address, phone or fax number, interests and preferences, transaction information, payment card or financial account information and order information, as well as information about you but does not identify you. We collect information about your equipment, website usage, browsing actions, and patterns. Lastly, We obtain information about you from third parties with whom we work (or vendors acting on our behalf) - for example, our suppliers, service providers, resellers, social media companies, and other business partners.
You agree that we may contact you through any and all contact information you provide to us.
Information You Provide to Us. We collect information when you provide it to us directly, such as when you:
- Fill out forms
- Respond to a survey
- Create an account
- Sign in as a guest
- Create a profile
- Search the Website
- Make a purchase
- Email, call or communicate with us
- Sign up for email updates and promotions
- Place an online order
- Inquire about our services
- Request information
- Request a catalog
- Submit an application for credit
Automatic Information Collection. When you access and interact with our site, we may use certain technologies to automatically collect your information. The technologies we use for this automatic data collection may include: Cookies. We may automatically collect information using cookies, which enhance our ability to serve you. A cookie is a small data file that our Website transfers to your computer. We deliver these cookies and collect data on our Website, and we may also use a third-party agent to deliver cookies and collect data. We use the data we collect using cookies to help support the integrity of the registration and buying processes on our Website, retain your preferences and account settings, learn about your possible interests so we can personalize our and information to better support your interests, and improve our site and your experience.
Flash Cookies. We may also use flash cookies (local shared objects) to enhance your online experience. Flash cookies are small files similar to browser cookies and are used to remember the site's settings to personalize the look and feel of the site. Visit Adobe Flash Player security and privacy to learn more about how Adobe Systems, Inc. protects your privacy.
Web Beacons. We may also collect information using web beacons. Web beacons are electronic images that may be used on our site or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and to tell if an email has been opened or acted upon.
Do Not Track Disclosure. We may use the above technologies to collect information about your online activities over time and across third-party websites or other online services. The Website does not monitor for or behave differently if your computer transmits a "do not track" or similar beacon or message.
User Contributions. You also may provide, upload, submit, store, send content and data, or other information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons or that User Contributions will not be re-distributed to a wider audience. All User Contributions are deemed public and non-confidential information.
Use of Your Information
We use information that we collect about you or that you provide to us, including personal information, as follows:
- To present our Website and its content;
- To provide and deliver products and services;
- To process and complete transactions;
- To send you related information, including purchase confirmations, invoices, updates, security alerts and support and administrative messages;
- To respond to your comments and questions and provide customer service;
- To administer your membership and communicate with you about your member benefits;
- To send you communications about Chefs' Toys and partner products, services, offers, promotions, news, upcoming events and geographically relevant information;
- To maintain and administer your Chefs' Toys Account;
- To notify you about changes to our Website;
- To allow you to participate in interactive features on our Website; To fulfill any other purpose for which you provide it;
- In any other way we may describe when you provide the information;
- For any other purpose with your consent
- To protect the security or integrity of the Sites, our company, or our customers and visitors
- To determine your browser, recognize new or existing visitors, and better understand our audience, customers and website visitors (including by using tracking tools);
- We might combine or share your information. For example, we may combine information we collected offline with information we collected online. We may also combine information we collected with information collected by a third party.
Sharing of Your Information
We may share your information, including personal information, with our partners, subsidiaries, affiliates, contractors, service providers, buyer or successor in interest, and other third parties that support our business, including payment card processing, shipping, and email distribution. These companies are prohibited by contract from using payment information for their own purposes or from sharing payment information with anyone other than Chefs' Toys or its designees.
We may also disclose your information, including personal information: to comply with any court order, law, or legal process, including to respond to any government or regulatory request; to enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes; and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Chefs' Toys, our customers, or others.
We may also share aggregated data about our users that does not identify any individual, with third parties without restriction.
When making a credit card transaction on our site, we use a certified third party to enhance the safety and security of your personal information.
Your Communication Choices
You may opt out of receiving promotional emails from Chefs' Toys by following the unsubscribe instructions contained in those emails. You may also change your communication preferences in your My Account profile. Should you opt out, we may still send you non-promotional emails, including emails regarding your purchases, account, or other ongoing business relations.
Intention of our Website
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].
Our Website is also not intended for access and use by visitors located outside of the United States. Chefs’ Toys is located in the United States, and this Privacy Policy is intended to meet the laws and requirements of the United States, which may or may not necessarily be the same as the laws and regulations of your home country. Information collected through the Website is processed, transmitted and stored in the United States. You acknowledge and consent to such collection, process, transmission and storage of your information in the United States.
Updating Your Personal Information
If you would like to update or correct your personal information, go to your My Account page. To protect your privacy, you will be asked to enter your password upon submitting any updates or changes to your profile. You may also send us an email at [email protected] to request access to, correct or delete any personal information that you have provided to us.
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected].
Security of Your Personal Information
We use reasonable security measures and safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction while it is under our control. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. You acknowledge and agree that we are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Privacy Policy Changes
From time to time, Chefs' Toys may make changes to this Privacy Policy. Should any additions or modifications to this Privacy Policy be made, we will post these changes on this page of the Website. We may also communicate changes through email or other methods. We encourage you to review our privacy policy periodically. Policy updates shall be effective the date the change is posted on the Sites. By continuing to use the Sites after We post any changes, you agree to the terms of the updated policy.
eMail Marketing
Recipients of our e-mail marketing messages can unsubscribe from receiving promotional e-mail by using the unsubscribe instructions located at the bottom of the message, or by sending a request with "unsubscribe" in the subject line to [email protected]. Please note that you may not unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, purchase confirmations, change or updates to features of the Sites, or technical and security notices. Because mailing lists are prepared in advance of each promotion, you may be sent a couple of promotions before the change is effective.
Contact Us
For questions, comments or concerns about this Privacy Policy or about our privacy practices, please contact us at [email protected] or (714)665-2433.
California Privacy Rights
Chefs’ Toys Privacy Notice for California Residents
Last revised: June 1, 2020
Chefs’ Toys, LLC, and its affiliated companies (which are listed at the end of this document)—collectively referred to as “Chefs’ Toys,” “we,” or “us”—understand the importance of your privacy and take our responsibility to protect your information seriously. To that end, this privacy notice (the “Notice”) provides information regarding the categories of information we collect from California residents, how we use and share that information, and rights and obligations relating to that information, as required by the California Consumer Privacy Act of 2018 (the “CCPA”). This Notice applies to the personal information we collect from California residents who use our websites, attend one of our events, communicate or request information from us, purchase one of our products, or apply for a job with us. This Privacy Notice does not apply to employment-related personal information collected from our California-based employees. In addition, it does not apply to personal information we collect in connection with written or verbal business-to-business communications or transactions—which is the vast majority of personal information we collect—which is currently subject to a temporary exemption from some of the CCPA’s requirements.
Please note that this Notice is a supplement to our Privacy Policy, which can be viewed here. We encourage you to review our Privacy Policy.
Personal Information We Collect and How We Collect It
As defined by the CCPA, “personal information” includes any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident, household, or device. It does not include information that is publicly available from government records or information that has been de-identified or aggregated and can no longer be associated with a particular individual, household, or device.
In the past 12 months, we have collected the following categories of personal information from California residents.
|
Category |
Examples |
Do We Collect? |
|
Legally protected classification characteristics |
Race, color, national origin, citizenship, religion, marital status, sex, sexual orientation, age (40 years or older), gender, military status, genetic information, medical condition, pregnancy, physical or mental disability |
Yes |
|
Personal information categories in California’s Consumer Records statute |
Name, social security number, physical characteristics, address, telephone number, driver’s license number, state identification number, education, employment, employment history, bank account numbers, credit or debit card numbers, medical information, health insurance information, signature |
Yes |
|
Identifiers |
Name, alias, postal address, unique personal identifiers, IP address, other online identifier, email address, social security number, driver’s license or government identification number |
Yes |
|
Internet or similar network activity |
Information relating to your interaction with our website or applications, browsing history, search history |
Yes |
|
Commercial information |
Purchasing or consuming histories, records of personal property, products and services purchased |
Yes |
|
Geolocation information |
Information regarding physical location, movement, and movement patterns |
Yes |
|
Biometric information |
Physiological, biological, or behavioral characteristics, such as DNA sequence, finger prints, iris or retina scans, voice recordings, keystroke rhythm or gait, face or palm patterns, vein patterns, and sleep, health, or exercise data that contain identifying information |
No |
|
Sensory information |
Audio, electronic, visual, thermal, or similar information |
Yes |
|
Professional or employment-related information |
Prior employment history, performance information, resume or similar information |
Yes |
|
Non-public education information |
Education records directly related to a student that are maintained by an educational institution pursuant to the Family Educational Rights and Privacy Act, such as grades, disciplinary records, student schedules, and financial aid information |
No |
|
Inferences from other personal information |
Inferences drawn from the categories listed above to create a profile about an individual that reflects the individual’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes |
Yes |
We collect this information directly from you when you choose to provide it to us by downloading information from our website, filling out forms on our website, requesting information with us, communicating with us (whether via email, website chat feature, or phone), attending one of our events, registering to receive emails or information from us, creating an online account with us, purchasing products from us, and applying for a job.
We also collect certain information from you indirectly— information describing your internet connection, information about the equipment you use to access our website, and website usage data—when you visit, use, and navigate across our website. We do so by using the following technologies:
- Cookies (or browser cookies). A cookie is a small data file that our Website transfers to your computer. We deliver these cookies and collect data on our Website, and we may also use a third-party agent to deliver cookies and collect data. We use the data we collect using cookies to help support the integrity of the registration and buying processes on our Website, retain your preferences and account settings, learn about your possible interests so we can personalize our and information to better support your interests, and improve our site and your experience.
- Flash Cookies. We may also use flash cookies (local shared objects) to enhance your online experience. Flash cookies are small files similar to browser cookies and are used to remember the site's settings to personalize the look and feel of the site.
- Web beacons are electronic images that may be used on our site or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and to tell if an email has been opened or acted upon.
From time-to-time we may also purchase marketing and lead-generation lists from third parties, which may have personal information relating to employees at companies to whom we are interested in selling goods and services.
How We Use Your Personal Information
We use the personal information that we collect from you for the following business and commercial purposes:
- To present our websites and their contents to you.
- To provide you with the products and services that you or your company requests from us or that we are contracted to provide.
- To process and complete transactions with you or your company.
- To send transaction-related information, including purchase confirmations, invoices, updates, security alerts and support and administrative messages.
- To respond to your comments and questions and provide customer services.
- To consider you for current or future employment opportunities and to process your employment application.
- To fulfill any other purpose for which you provide it, such as subscribing you to an e mail newsletter or contacting you in response to your request for us to do so.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To maintain and administer your Chefs’ Toys account.
- To send you communications about products, services, offers, promotions, news, and upcoming events for Chefs’ Toys and its affiliated companies.
- For market research purposes, including surveys and requests for customer feedback or reviews to improve your experience.
- To notify you about changes to our website.
- To allow you to participate in interactive features on our website, if any.
- To comply with applicable laws, regulations, and legal process.
- In any other way we may describe when you provide the information or to which you consent.
- As otherwise necessary or useful for us to conduct our business, provided the use is permitted by law. For example, analyzing audience and use patterns from the websites; storing information about your preferences and allowing us to direct or customize specific content to you; recognizing you when you return to our websites.
- For the protection of our operations or those of any of our affiliates, or to protect our rights, privacy, safety or property, or that of our affiliates, you, or other parties.
Disclosure and Sale of Personal Information
Chefs’ Toys only shares your personal information as set forth in this Notice or our Privacy Policy. We do so only for business purposes—we do not “sell” your personal information, as defined by the CCPA. Third parties with whom we may share your information include:
- Service providers, but only as necessary for us to conduct business and provide the agreed-upon products or services to you or your company or related services.
- Governmental agencies, as may be required by contract or law.
- With Chefs' Toys affiliated companies (listed below) as necessary to provide agreed-upon products or services to you or our company, evaluate you for employment, appropriately respond to you inquiries or requests for information, or provide you with information on products and services about which you may be interested.
During the past 12 months, Chefs’ Toys has disclosed the following categories of personal information relating to job applicants in California: identifiers, professional and employment-related information, non-public education information, legally protected classification characteristics, and personal information categories as identified in California’s Consumer Records statute. We disclosed this information to vendors that perform services necessary for us to review the applicants background and qualification for employment with Chefs' Toys.
In addition, during the past 12 months, Chefs’ Toys has disclosed the following categories of personal information relating to California residents that have used its website, purchase products or services, communicated with Chefs' Toys, or requested information from Chefs’ Toys: [Personal information, identifiers, internet activity, commercial information, geolocation information, sensory information.] We disclosed this information to the following categories of third parties:
- With service providers that support our IT systems and security;
- With email service providers who enable us to communicate with you and our other contacts;
- With customer relationship management vendors as necessary for customer service and support, sales, marketing, and lead generation;
- With website analytics vendors in order to understand our website traffic and usage patterns, optimize our website, and identify potential new customers;
- With third-party marketing service providers that assist us with promotional materials, campaigns, and communications;
- With our cloud-hosted server provider(s), who enables us to store, retain, and otherwise process necessary information;
- With our payment processor as necessary to accept payments for products and services; and
- With other third parties that provide necessary services for our business, but only for the purpose of those services.
Chefs’ Toys has not sold any categories of personal information to third parties in the past 12 months.
Please note that we may also use, disclose, or transfer your information in connection with the sale, merger, dissolution, restructuring, divestiture, or acquisition of our company or its assets. We may also disclose your personal information in response to a court order, subpoena, search warrant, law, or regulation.
Disclosure and Sale of Personal Information
The CCPA provides California residents with the rights discussed below. For convenience, and as required by the CCPA, we explain how you can exercise those rights, to the extent they are applicable.
- Right to Request Access Information. You have the right to request that we disclose certain information about our collection and use of your personal information during the past 12 months. Specifically, you may request that we disclose:
- The categories of personal information we collected about you;
- The categories of sources for the personal information we collected about you;
- The business and commercial purposes for collecting your personal information;
- The categories of third parties with whom we shared your personal information;
- The specific pieces of personal information we collected about you; and
- If we disclosed your personal information for a business purpose, the categories of personal information received by each category of third party.
- Right to Data Portability. You have the right to request that we provide copies of the specific pieces of personal information we collected about you. If a verifiable consumer request is made, and subject to any exceptions or limitations under the CCPA, we will take steps to deliver the personal information to you either by mail or electronically. If we provide the information to you electronically, it will be in a portable and readily useable format, to the extent technically feasible.
- Right to Request Deletion. You have the right to request that we delete personal information we collected from you, subject to any exceptions or limitations under the CCPA.
To exercise the rights described above, you—or someone authorized to act on your behalf—must submit a verifiable consumer request to us by calling us at (714)665-2433 or submitting a request via email at [email protected]. Your request must allow us to reasonably verify that you are the individual regarding whom we collected the personal information and must describe the request with enough detail that we can understand and respond to it. Specifically, to verify you and the legitimacy of your request, you must provide your name, address, and email address, and a description regarding the methods you believe you used to submit personal information to Chefs’ Toys. If you do not provide this information, we will not be able to respond to your request or provide you with the personal information requested. Please do not provide social security numbers, government identification numbers, payment card information, bank account information, or any similarly sensitive information as part of your request.
You may only submit requests for access or data portability twice within any 12-month period. As indicated above, please be aware that the CCPA provides certain limitations and exception to the foregoing rights, which may result in us denying or limiting our response to your request.
The CCPA requires us to respond to a verifiable consumer request within 45 days, but permits us to extend that period by an additional 45 days, provided we notify you of the reason for the extension in writing. We will notify you that we have received your request within 10 days of its receipt. In general, we will not charge a fee to respond to a verifiable request, unless it is excessive, repetitive, or unfounded.
Our Commitment Not to Discriminate
If a California resident exercises the rights discussed above, consistent with the CCPA, we will not discriminate against that resident by denying goods or services, charging different prices or rates for goods or services, providing different levels or quality of goods or services, or suggesting that the resident will receive a different price, rate, or quality of goods or services.
Changes to this Notice
Please note that we may change this Notice from time to time. We will post change here and update the “Last Updated” date at the top of this document. Continued use of this website after any changes is deemed to be acceptance of those changes. Please check this Notice periodically for updates.
Our Contact Information
To contact us regarding this Notice, your rights under the CCPA, or to exercise those rights, please complete the CCPA form or contact us using the information below.
Chefs' Toys
Attn: Customer Support
Address: 18430 Pacific St., Fountain Valley, CA 92708
Phone: (714)665-2433
Email: [email protected]
Affiliated Companies
Adams-Burch, LLC
CBA Workforce Solutions, LLC
Gill Group, Inc.
Hockenbergs Equipment and Supply, LLC
R.W. Smith, LLC
S.S. Kemp & Co., LLC
TriMark Canada Holdings Corp.
TriMark Canadian Supply ULC
TriMark ERF, LLC
TMK Global Holdings, LLC
TriMark Marlinn, LLC
TriMark Private Brands Ltd., LLC
TriMark Raygal, LLC
TriMark Supply Chain, LLC
TriMark USA, LLC
TriMark United East, LLC
TMK Workforce Solutions, LLC.
BigTray
Hockenbergs
ISI Texas
Kintera Equipment
OrderUp
TriMark Arizona
TriMark Federighi Design
TriMark Gill Marketing
TriMark Premier Collections
TriMark Innovation Center
TriMark Kitchen Solutions
TriMark Orange County
